How can we help?
Contact us about product information, compatibility, an existing order, payment, shipping, tracking, returns, refunds, or another store-related concern.
Questions About an Existing Order
Please include your order number, the email address used at checkout, and a brief description of your request. Do not send complete payment-card details, account passwords, or other unnecessary sensitive information.
Damaged, Incorrect, or Incomplete Orders
Contact us as soon as reasonably possible, preferably within 7 calendar days after delivery. Include your order number and clear photographs or video showing the product, packaging, shipping label, and issue where relevant. We will review the information and provide an appropriate replacement, refund, or return solution at no additional cost when the confirmed issue is attributable to us.
Before Returning an Item
Response Time
We aim to respond within 24 hours during normal service periods. More complex requests may require additional review. Sending multiple messages about the same request may delay the review process.
Business and Contact Information
Uaeoyer™ is owned and operated by Sichuan Guangnuo Zhihui Technology Co., Ltd.