Return & Refund Policy

At Myqvera™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.

1. Return Period

Eligible products may be returned within 30 calendar days after delivery. Return requests submitted after the 30-day return period may not be accepted.

2. Return Eligibility

To qualify for a return, the following conditions generally apply:

• The item must be unused and in its original condition.
• The original packaging, accessories, labels, and included materials should remain intact.
• Proof of purchase or a valid Myqvera™ order number must be provided.
• The return request must be submitted within 30 calendar days after delivery.

Items that show signs of misuse, intentional damage, excessive wear, or alteration may not qualify for a return unless the issue resulted from a product defect.

3. Pet Food & Hygiene-Sensitive Products

For health, hygiene, and safety reasons, opened pet food and certain hygiene-sensitive products may not be eligible for preference-based returns.

This restriction does not limit your ability to contact us if a product arrives damaged, defective, incorrect, expired, contaminated, or materially different from the product description.

If there is a problem with a pet food or hygiene-sensitive product, please contact Myqvera™ Customer Care with your order number and clear photos or videos showing the issue.

4. Damaged, Defective, Incorrect or Missing Items

Please contact us as soon as reasonably possible if your order arrives:

• Damaged in transit
• Defective
• Incorrect
• Missing an item or component
• Materially different from the product description

For faster assistance, we recommend contacting us within 7 days after delivery and providing your order number together with relevant photos or videos.

After reviewing the issue, Myqvera™ will provide an appropriate solution, which may include a replacement, refund, or return arrangement. If the item is confirmed to be damaged, defective, incorrect, or materially different from the product description, the customer will not be required to bear reasonable return shipping costs resulting from our error or the product issue.

5. How to Request a Return

Before sending any product back, please contact Myqvera™ Customer Care at service@myqvera.com.

Please include:

• Your order number
• The item you wish to return
• The reason for the return
• Relevant photos or videos when the item is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions if the return is approved.

6. Return Address & Instructions

Unauthorized returns sent to an incorrect address may result in processing delays. Please contact us before returning any item.

7. Return Shipping Costs

For preference-based returns, such as ordering the wrong size, changing your mind, or no longer wanting an otherwise correctly supplied and non-defective item, the customer may be responsible for reasonable return shipping costs.

If the item arrives damaged, defective, incorrect, or materially different from the product description, Myqvera™ will provide an appropriate replacement, refund, or return solution at no additional reasonable return shipping cost to the customer.

Any applicable return shipping arrangements will be explained before an approved return is sent.

8. Refund Process & Timing

Once an approved returned item has been received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

• Refunds are issued to the original payment method whenever possible.
• You will receive confirmation after the refund has been issued.
• Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If you have received a refund confirmation but the funds have not appeared after the normal processing period, please contact your payment provider and then contact Myqvera™ Customer Care if further assistance is needed.

9. Non-Refundable Situations

A return or refund may be declined in situations including:

• Products damaged through misuse, abuse, or unauthorized modification.
• Preference-based returns requested after the applicable 30-day return period.
• Opened pet food or hygiene-sensitive products where there is no quality, damage, defect, or fulfillment issue.
• Items returned to an unauthorized location without following the provided return instructions, where the return cannot reasonably be located or processed.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights that apply under applicable law.

10. Order Cancellation

If you wish to cancel or modify an order, please contact us as soon as possible at service@myqvera.com.

We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible.

If an order has already shipped, you may request an eligible return after delivery in accordance with this Return & Refund Policy.

11. Contact Myqvera™