Shipping Policy

Last Updated: September 2026

At Myqvera™, we are committed to providing clear and reliable shipping information. This Shipping Policy explains our order processing, fulfillment, shipping fees, estimated delivery times, tracking procedures, and how we assist customers when delivery problems occur.

Brand Name:
Myqvera™

Legal Company Name:
Guangzhou Hua'ao Hailian Information Technology Co., Ltd.

Brand & Legal Entity Relationship:
Myqvera™ is owned and operated by Guangzhou Hua'ao Hailian Information Technology Co., Ltd.

Owner:
Wu Shugui

Business Address:
Room 601, No. 3, 196 Jiashilu,
Luogang, Baiyun District,
Guangzhou City, Guangdong Province, China

Customer Support Email:
service@myqvera.com

Phone:
+8613798280630

Customer Service Hours:
8:00 AM – 10:00 PM

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Standard processing time: 1–3 business days.
Orders are generally processed Monday through Friday, excluding applicable holidays.
Processing may take slightly longer during major holidays, promotional events, or periods of unusually high order volume.

Processing time is separate from estimated delivery time. The delivery estimate begins after the order has been dispatched.

2. Estimated Delivery Time

Our standard estimated delivery time after dispatch is generally 7–15 business days.

Actual delivery times may vary depending on the destination, carrier network, customs processing, local delivery conditions, weather, and other circumstances outside our reasonable control.

Order processing: 1–3 business days.
Estimated delivery after dispatch: 7–15 business days.
Delivery estimates are provided in business days and are not guaranteed delivery dates.

3. Shipping Fees

Myqvera™ currently offers free standard shipping worldwide.

If an optional expedited or alternative shipping service is offered for a particular order, any applicable charge will be clearly displayed at checkout before payment is completed.

Any customs duties, import taxes, or similar government charges that may apply are addressed separately in the Customs and Import Fees section below.

4. Fulfillment & Shipping Origin

Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.

As a result, the shipping origin may vary between orders and products. Items from the same order may occasionally be dispatched separately if they are stocked at different fulfillment locations.

We do not represent that every order is dispatched from a local warehouse in the customer's country unless specifically stated for that particular order or product.

5. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.

Tracking information may require several days to become active after the carrier receives the shipment.

If tracking has not updated for an extended period, please contact service@myqvera.com with your order number so that our Customer Care team can assist you.

6. Shipping Address Accuracy

Please review your shipping address carefully before completing your order. Customers are responsible for providing accurate and complete delivery information during checkout.

If you notice an error in your shipping address, please contact Myqvera™ Customer Care as soon as possible.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee address changes once an order has been processed or transferred to a carrier.

7. Delayed, Missing or Lost Packages

Delivery delays can occasionally occur because of:

Carrier or transportation delays
Weather or natural events
Customs inspections or clearance procedures
Incomplete or incorrect delivery information
High-volume shopping periods
Local delivery disruptions

If your order has not arrived within the expected delivery timeframe, or if tracking information has not updated for an extended period, please contact service@myqvera.com and provide your order number.

Our Customer Care team will review the available tracking information and, where appropriate, assist with a carrier inquiry or provide another reasonable resolution based on the circumstances.

A tracking status showing “Delivered” does not automatically prevent you from contacting us about a delivery problem. If you cannot locate a package marked as delivered, please check the delivery area, household members, neighbors where appropriate, and then contact Myqvera™ Customer Care for further assistance.

8. Customs and Import Fees

International shipments may be subject to customs duties, import taxes, or other government charges imposed by the destination country or region.

Where such charges are not collected during checkout, they may be payable by the recipient in accordance with local laws and customs regulations.

Myqvera™ does not control charges imposed independently by customs or local government authorities.

9. Split Shipments

In some cases, products within the same order may be shipped separately because of inventory availability or different fulfillment locations.

If an order is divided into multiple shipments, you may receive separate tracking information for each package. You will not be charged additional standard shipping fees solely because we divide an order into multiple shipments.

10. Order Changes & Cancellation

If you need to modify or cancel your order, please contact us as soon as possible at service@myqvera.com.

We will make reasonable efforts to accommodate requests received before the order enters fulfillment. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

If an eligible order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.